AGC NETWORKS

AGC Networks,one of the leading solution integrator empowering enterprise communication aims to provide its valuable customers with best in class communication solutions to accelerate their business performance.The ESSAR group has majority stake in AGC networks.The ESSAR group of companies are the "Multinational-multiindustry company"in the sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics as well as Construction headquartered at Mumbai, India.

The question arises,"what is an enterprise system"?
Well!!according to wikipedia,
                          Enterprise systems (ES) are large-scale, integrated application-software packages that use the computational, data storage, and data transmission power of modern information technology to support business processes, information flows, reporting, and data analytics within and between complex organizations

Essar Communications operates in four business segments:
Telecom, telecom retail, telecom infrastructure and IT & BPO.

THE SERVICE CAPABILITIES INCLUDES:

• 24X7 Hour desk to provide remote support,
• Online ticketing system that uses the System Analysis Program CustomerRelationshipManager to adhere to SLAs,
• Proactive fault management solution to provide faster response times & reduce the probability of sysytem failure,
• An inhouse solution lab where multi vendor solutions integration is tested

KEY APPLICATION AREAS
 

BPO: videokiosk application enabling bpos to do simultaneous video as well as application sharing with their customers,IVVR(interactive voice video response) aims to provide dynamic & content driven interaction
BFSI(Banking, Financial Services and Insurance):phone banking solutions,e-renewal solutions,an IP phone application, Q management system,IP surveillance solutions
ICT(Information and communication technologies):IP telephony and UC platforms integrating multi-vendor voice communication equipment ,hot desking and work from home concept
HOSPITALITY:   In-room phones with advanced features to facilitate increased usage (e.g. universal number, conferencing, sound quality, speakerphones, personalized dialing plans) as well as encourage the purchase of additional value added services.

MANUFACTURING:applications like esupport,channel management,customer connect,knowledge management for Reliance industries,ONGC,OILINDIA,TATA motors,L&T,Godrej etc
 

HEALTHCARE,LIFE SCIENCES AND PUBLIC SAFETY:comprehensive range of hospital communication solutions including nurse call application,pa solution,video data,wifi,cabling,radio system,telemedicine solution etc.

The company has an extensive distribution network comprising over 50 channel partners,dealers and select system integrators.It has even won the "TOP ENTERPRISE VOICE SOLUTIONS COMPANY" award for the 7th consecutive year and stands as the shining star in the telecommunication networks.